Return & Refund Policy
Your satisfaction is our goal. We make sure all products have been accurately described to ensure that you receiving high-quality and satisfactory products. However, if for any reason you’re not totally pleased with your uolova.com purchase, we accept return of product(s) under the following conditions:
1.We accept return(s) 30 calendar days from the original Delivery date. You can return product to Address:8 taylor road suite 1,City：Edison State/Prov.：New Jersey Country ：United States of America ZipCode：08817 Tel：347-687-0389 Or You can send an email to [email protected] for the Return Info. Any return(s) or requests after 30 calendar days of purchase will not be honored. The product condition that we allow for returns should be New And also there is no restocking fee.
2.If you are unhappy with your purchase, please make sure to contact us with email at first. The unauthorized returns will not be accepted. Products must be return in the original state.All merchandise returns must be unworn, unwashed, original lace( uncut ), original curl pattern( undispersed ), and still, have the original package & gifts attached. Place your item(s) in its original box with receipt and order form.
*The customized orders are non-refundable.
3.We recommend shipping packages back using USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for lost packages or stolen packages. Without proof of receipt and delivery, we will not issue return credit. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid. Get in touch with our chat online representative by sending us the return ticket or send email to [email protected].
1.If the returning is due to our problems (Such as incorrect products, quality problem of products), we will provide a full refund for you. Email us at [email protected] and let us know your order number. We will then provide you with instructions and a return address to ship your set back.
2.If the returning is due to buyer’s problems (Such as don’t like/want, order wrong product/size ), You must contact us for returning within one month of receiving.
3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. Your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of 3days. If you no longer use the original card, please contact us in advance [email protected].
4.If you have any problems with order/products/payment, please contact us at first. If you return the items without prior contact us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:
You can cancel your order/item within 2 hours through our customer service email ([email protected]). For more than 2 hours, we can’t make sure whether it succeeded.
If you want to change order before ship out, you can contact us by email; Once your order has been shipped out, we will not be able to change/cancel it for you.
If you need to exchange a different item after the order is shipped out, you can send an email to [email protected] for the Return Info.
Defective items must be reported with Email within 14 days of receipt. Without any prior report/notification, we will not issue the refund. If you believe you have received an incorrect item, please contact us within 14 days of receiving your package. Report email: [email protected] .
Reserved Rights Regarding Returns:
We reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
1.With an irregular or excessive return history involving worn, altered, laundered, damaged, or missing items, etc.
2.Potential fraudulent or criminal activity.
The incorrect items sent to us will be discarded upon receipt.
If The product is incorrect, damaged by the carrier, defective in another way Or purchased the wrong product, it doesn’t fit, or they no longer want the item then its customer Responsibility to get the return label
– Contact us if you need any help
Email: [email protected]
Address:39-09 Prince Street Suite 4G, Flushing, NY 11354